Terms of Use

1. Who we are

Homezone.al (the “Service”) is operated by ZoneTech.io, the trading name of Alban Xhaferllari, a sole trader (person fizik) registered in Albania (“we”, “us”).

ZoneTech.io – Alban Xhaferllari
NUIS: M46422205S
Lagjja Lef Sallata, Rruga Aranit Serbi, P. 1259, Vlorë, Albania
Email: info@homezone.al

These terms apply to everyone who uses the Service: visitors, people who send enquiries, owners, agents and agencies who publish listings, and subscribers to paid plans. By using the Service or creating an account you accept these terms. If you do not accept them, please do not use the Service. How we handle personal data is explained in the Privacy Policy.

2. What Homezone.al is

• Homezone.al is an online advertising platform for real estate. We publish listings created by advertisers (owners, agents and agencies) and put interested people in contact with them.
• We are not a real estate agent or broker. We do not represent buyers, sellers, tenants or landlords, and we are not a party to any agreement between users. Viewings, negotiations, contracts, deposits and payments between users are a matter between them alone.
• We do not inspect properties and do not check the accuracy, legality, ownership, documents or availability of listings. Labels such as “Certificate” show what the advertiser declared (or what the source of an imported listing says); they are not a verification by us.
• Before deciding or paying anything, check the property, its documents and the other party yourself, ideally with a lawyer or notary. Never pay a deposit for a property you have not seen or whose owner you have not verified.

3. Accounts

• You must be at least 18 years old to create an account.
• Give accurate information and keep it up to date. Keep your password and other sign-in methods (Google, passkeys) safe: you are responsible for everything done with your account.
• An agency administrator can add agents to the agency, manage their listings and see their enquiries. Agents who join an agency accept this access.
• To give support, investigate abuse or fix problems, our staff can access accounts and listings, and can act on your behalf when you ask us to.

4. Listings and your responsibilities as an advertiser

When you publish a listing you confirm that:

• you own the property or have the owner’s mandate to advertise it, and you have the right to publish its photos, videos, plans and texts;
• the information is accurate, complete and up to date, including price, size, location, documents and availability, and you update or remove the listing as soon as the property is sold, rented or withdrawn;
• the listing complies with Albanian law, including the rules on real estate intermediation, advertising, consumer protection and non-discrimination;
• you do not publish the same property more than once, misleading prices or properties that are not on offer.

Imported listings

When you import listings from another website, you confirm that you are their advertiser on that website or have the right to republish them. The content is copied automatically and can contain errors: checking and correcting it is your responsibility.

What we may do with listings

We may format, translate and categorise listings, mark duplicates, end listings after their publication period (currently 365 days), and hide or remove a listing without notice if we believe it breaks these terms or the law, or after a justified complaint.

5. Enquiries, leads and messages

• When a visitor contacts an advertiser through the Service (contact form, Smart Agent, call or WhatsApp buttons), we pass the enquiry and the visitor’s contact details to the advertiser by email, WhatsApp and in the account.
• We do not guarantee the number or quality of enquiries, or their delivery: messages can be delayed or lost (for example because of spam filters or provider outages), so check your account regularly.
• The free plan and each paid plan include a monthly number of enquiries shown with full contact details, as described on the pricing page. Enquiries above that number are still recorded, but the visitor’s contact details stay hidden until the quota renews or you upgrade.
• Use the contact details you receive only to answer the enquiry. Do not add people to marketing lists without their consent.
• If you send an enquiry, your name, contact details and message go to the advertiser, who handles your request under their own responsibility.

6. Smart Agent

• Smart Agent is an automated assistant that answers visitors’ questions about a listing on the advertiser’s behalf, using the listing data and the advertiser’s settings and instructions, and collects the visitor’s contact details for the advertiser.
• It speaks for the advertiser. The advertiser decides whether to use it, its instructions and the listing information it relies on, and is responsible for what it tells visitors, including price and conditions.
• Its answers can be incomplete or wrong. Visitors should confirm every important detail directly with the advertiser.
• Advertisers can change its settings or switch it off in their account.

7. Estimates and tools

Property valuations, market statistics and reports, the mortgage and tax calculators and AI-written descriptions are estimates and aids based on the data available to us. They are not professional valuations or financial, tax or legal advice, and they can be wrong. A mortgage request is sent to the partner bank only with your consent, and the bank alone decides on any loan and its conditions.

8. Paid plans and payments

Prices and tax

Prices are shown in euro (EUR) on the pricing page and in the payment window before you pay. They are final prices: where TVSH (VAT) applies, it is included. Payments are processed by Stripe; we never receive or store your card details.

Subscriptions and automatic renewal

Paid plans are monthly subscriptions. The first payment is taken when you subscribe and the subscription then renews automatically every month, charging the payment method on file, until you cancel it. By subscribing you authorise these recurring payments.

Changing plan

An upgrade takes effect immediately and the price difference for the rest of the current month is charged straight away. A downgrade takes effect from the next billing period.

Cancellation

You can cancel at any time on the Your subscription page of your account. The plan stays active until the end of the period already paid and is then not renewed. Your account and listings remain, with the limits of the free plan.

Failed payments

If a renewal payment fails, Stripe tries again and we may ask you to update your payment method. If payment is still not possible, the subscription ends and the account returns to the free plan.

One-off promotions

Listing promotions (for example Premium and Gold) are one-off payments and start as soon as the payment is confirmed. Their social media part runs as ads on Facebook and Instagram, whose platforms decide the delivery: we do not guarantee reach, views or results.

Discount codes

Discount codes apply only under the conditions given with them and cannot be exchanged for money.

Refunds

Payments are not refundable, including unused days of a subscription and promotions that have already started. The only exception is a payment we identify as wrong (for example a double charge, a charge made by mistake or one you did not authorise): we refund it to the original payment method. Write to info@homezone.al within 30 days of the charge.

When you buy a plan or a promotion you ask us to start the service immediately. Where the law allows, you therefore lose the right of withdrawal once the service has started. Mandatory consumer rights under Albanian law are not affected.

Receipts and invoices

Stripe emails a receipt for every payment, and your payments are listed on the Your subscription page. If you need an invoice with your company details, write to us.

Price changes

We may change prices. A new price applies to a running subscription only from a renewal at least 30 days after we have told you by email, and you can cancel before then.

Disputed payments

If you dispute a payment with your bank without contacting us first, we may suspend paid features until the dispute is resolved.

9. What paid features promise

Paid plans and promotions give extra tools and exposure, such as automatic refresh, featured placement, Fokus, social media ads and publication on partner websites like Rivierahomes.al. The features and limits of each plan are on the pricing page. We provide them with reasonable care, but we do not guarantee a position in search results, a number of views or enquiries, or that a property will be sold or rented. We may improve or change how a feature works, as long as the overall value of a plan is not reduced during a period you have already paid for.

10. Acceptable use

You may not:

• copy, scrape or extract listings or data from the Service by automated means, or reuse them in another product, without our written permission;
• publish false, misleading or duplicate listings, bait prices or properties you cannot offer;
• send spam, use other users’ contact details for anything other than the enquiry, or harass anyone;
• discriminate in listings or replies on grounds such as ethnicity, religion, nationality, gender or disability;
• upload malware, try to get around security measures or limits, or overload the Service;
• impersonate anyone or create accounts by automated means.

11. Your content and the licence you give us

You keep ownership of what you publish (texts, photos, videos, plans, logos). You give us a free, non-exclusive, worldwide licence to host, display, copy, adapt (for example resize, crop, watermark or translate) and distribute it in order to run and promote the Service and your listings: on Homezone.al, in emails and notifications, on our social media pages and ads, and on partner websites (such as Rivierahomes.al). The licence lasts while the content is published and for a reasonable time after its removal, to clear caches, backups and posts already published.

12. Our content

The Service, its software, design, database, texts, statistics and brand belong to us or to our licensors. You may use them only to use the Service as intended.

13. Suspension and closing an account

• We may refuse, hide or remove content, limit features, or suspend or close an account that breaks these terms or the law, after a justified complaint, or to protect other users. Where reasonable we tell you why. If an account is closed for a serious breach, no refund is due for the remaining period.
• You can report a listing with the “Report this Ad” button or by writing to info@homezone.al.
• You can close your account in your account settings. The account is disabled immediately and your listings are no longer shown. Our team then verifies the request, deletes your messages and account data manually and cancels any active subscription. Records we must keep by law, such as payment records, are kept for the period the law requires (see the Privacy Policy).

14. Availability and changes to the Service

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or free of errors. We may change, suspend or end features, and maintenance can cause short interruptions.

15. Liability

The Service is provided “as is”. As far as the law allows, we are not liable for:

• the content of listings and messages published by users;
• agreements, payments or disputes between users;
• decisions based on estimates, statistics or Smart Agent answers;
• lost deals, profits, opportunities or data, and indirect or consequential damage;
• interruptions or failures of email, WhatsApp, payment providers, social media platforms or other services we do not control.

Our total liability for all claims connected with the Service is limited to the amount you paid us in the 12 months before the event that caused the claim, or €100 if you have not paid us anything.

Nothing in these terms limits liability that the law does not allow us to limit, such as for intent or gross negligence, or the mandatory rights of consumers.

16. Your responsibility towards us

If you publish content or use the Service in breach of these terms or the law and someone makes a claim against us because of it, you will compensate us for the resulting damage and reasonable costs, including legal fees.

17. Third-party services and links

The Service uses and links to services run by others, such as Stripe, Google, Meta (Facebook, Instagram, WhatsApp) and partner banks. Their own terms apply to them and we are not responsible for them.

18. Changes to these terms

We may update these terms, for example when the Service or the law changes. The new version is published on this page with a new date. We announce important changes to account holders by email or in the account at least 30 days before they apply to them. Continuing to use the Service after that means you accept the new version; if you do not, you can cancel your subscription and close your account.

19. Law, disputes and language

These terms are governed by the law of the Republic of Albania. Disputes belong to the competent courts of Tirana, unless consumer protection law gives a consumer the right to go to the court of their place of residence. Before going to court, please write to us so we can try to solve the problem together.

These terms are published in Albanian and English. If the two versions differ, the Albanian version prevails.

20. Contact

For questions about these terms write to info@homezone.al or use the contact form. Our details are in section 1.